Terms of Use

1. Definitions

"Sites" means velociteamstrategies.com, audentis.ai, in2ition.ai, and any other websites operated by the Company.

"Services" means collectively all platforms, applications, software, APIs, and services provided by the Company, including but not limited to:

• DSCVR — Identity resolution and data enrichment platform
• UNCVR — Lead discovery and intelligence services
• CHATR — Conversational messaging platform
• DIALR — AI-powered voice communication services
• VIZN — Analytics and visualization platform
• Audentis.ai — AI conversational intelligence platform
• In2ition AI — People intelligence and relationship mapping platform

"Content" means all text, data, information, software, graphics, photographs, videos, audio, and other materials available through the Sites or Services.

"User Content" means any data, information, or materials you submit, upload, or transmit through the Services.

"AI Services" means any artificial intelligence, machine learning, or automated processing features provided through the Services, including AI voice agents, chatbots, and automated analysis tools.

"Subscription Agreement" means any separate written agreement, order form, or master services agreement governing your paid access to specific Services.

2. Eligibility & Account Requirements

2.1 Age and Capacity

You must be at least 18 years old and have the legal capacity to enter into binding contracts to use our Services. By using the Sites or Services, you represent and warrant that you meet these requirements.

2.2 Business Use

If you are using the Services on behalf of a business, organization, or other entity, you represent and warrant that you have the authority to bind that entity to these Terms, and "you" and "your" will refer to both you individually and the entity.

2.3 Account Security

If you create an account to access the Services, you are responsible for:

• Maintaining the confidentiality of your account credentials
• All activities that occur under your account
• Notifying us immediately of any unauthorized access or security breach
• Ensuring that account access is limited to authorized personnel

We reserve the right to suspend or terminate accounts that we reasonably believe have been compromised.

3. Geographic Scope

The Sites and Services are primarily intended for use within the United States. While access from other jurisdictions may be permitted, you are responsible for compliance with all applicable local laws. We make no representation that the Sites or Services are appropriate or available for use in any particular jurisdiction.

4. Acceptable Use Policy

4.1 Permitted Use

You may use the Sites and Services only for lawful purposes and in accordance with these Terms, any applicable Subscription Agreement, and all applicable laws and regulations.

4.2 Prohibited Conduct

You agree that you will not:

• Violate any applicable federal, state, local, or international law or regulation
• Use the Services for any fraudulent, abusive, harassing, or unlawful purpose
• Transmit any malware, viruses, or other malicious code
• Attempt to access, interfere with, or disrupt any part of the Sites or Services
• Reverse engineer, decompile, disassemble, or attempt to derive the source code of any software
• Circumvent, disable, or interfere with any security features
• Impersonate any person or entity or misrepresent your affiliation
• Use automated systems (bots, scrapers, crawlers) without express written permission
• Resell, sublicense, or provide access to the Services to third parties without authorization
• Use the Services in a manner that could damage, disable, or impair the Services
• Collect or harvest any information from the Services without authorization

4.3 Communications Compliance

If you use our AI voice, messaging, or communication Services (including DIALR, CHATR, and Audentis.ai), you agree to:

• Comply with all applicable telecommunications laws, including the Telephone Consumer Protection Act (TCPA), CAN-SPAM Act, and state telemarketing laws
• Obtain all required consents before initiating communications to recipients
• Honor all opt-out requests and maintain appropriate do-not-call lists
• Provide accurate caller identification information
• Not use the Services for illegal telemarketing, robocalling, or spam

You acknowledge that you are solely responsible for compliance with communications laws in your use of the Services. We reserve the right to suspend or terminate access if we believe you are violating applicable communications regulations.

5. AI Services Terms

5.1 Nature of AI Services

Our AI Services utilize artificial intelligence and machine learning technologies to provide automated voice communication, chat responses, data analysis, and other functionality. AI-generated outputs are produced by automated systems and may not always be accurate, complete, or appropriate for your specific use case.

5.2 AI Limitations

You acknowledge and agree that:

• AI Services may produce inaccurate, incomplete, or unexpected outputs
• AI-generated content should be reviewed by qualified personnel before use in critical applications
• AI Services are not a substitute for professional advice (legal, medical, financial, etc.)
• We do not guarantee any specific outcomes from the use of AI Services
• AI performance may vary based on input quality, use case, and other factors

5.3 AI Data Processing

Our AI Services are provided through enterprise-grade platforms from SOC 2 Type II certified providers. Your data processed through AI Services: (a) is used only to provide the requested functionality; (b) is not used to train general AI models; and (c) is processed transiently without persistent storage in AI systems beyond operational service logs. Additional data processing terms may be specified in your Subscription Agreement.

5.4 Your Responsibility for AI Outputs

You are solely responsible for reviewing, validating, and appropriately using any AI-generated outputs. You agree to implement appropriate human oversight for AI-assisted communications and decision-making, particularly in contexts involving healthcare, financial services, legal matters, or other regulated industries.

6. User Content

6.1 Ownership

You retain ownership of any User Content you submit to the Services. By submitting User Content, you grant us a non-exclusive, worldwide, royalty-free license to use, process, store, and transmit such content solely to provide the Services to you.

6.2 Representations

You represent and warrant that:

• You own or have the necessary rights to submit User Content
• User Content does not infringe any third-party intellectual property or privacy rights
• User Content complies with all applicable laws and regulations
• You have obtained all necessary consents for personal data included in User Content

6.3 Prohibited Content

You may not submit User Content that:

• Is unlawful, defamatory, obscene, or otherwise objectionable
• Infringes any patent, trademark, copyright, or other intellectual property right
• Contains viruses, malware, or other harmful code
• Violates the privacy or publicity rights of any third party
• Contains sensitive personal data without proper authorization and safeguards

7. Privacy & Data Collection

Your use of the Sites and Services is governed by our Privacy Policy, which is incorporated into these Terms by reference. By using the Services, you consent to the collection, use, and disclosure of your information as described in the Privacy Policy.

By using our Services, you specifically consent to:

• The use of cookies, tracking pixels, and similar technologies for analytics and personalized marketing
• Identity resolution technology for visitor identification and outreach
• Processing of communications through AI systems, including voice recording and transcription
• Outreach via voice, text, email, or digital communication when you accept cookies or submit information

For more details, please review our Privacy Policy.

8. Intellectual Property Rights

8.1 Company Ownership

All Content, trademarks, service marks, trade names, logos, and intellectual property on the Sites and within the Services (excluding User Content) are the exclusive property of VelociTEAM Strategies, Lepordo Legacy Holdings LLC, and their licensors. This includes all software, algorithms, AI models, user interfaces, designs, documentation, and proprietary methodologies.

8.2 Limited License

Subject to your compliance with these Terms and any applicable Subscription Agreement, we grant you a limited, non-exclusive, non-transferable, revocable license to access and use the Sites and Services for your internal business purposes. This license does not include the right to: (a) modify, copy, or create derivative works; (b) reverse engineer or attempt to extract source code; (c) sublicense, sell, or transfer access; or (d) use the Services to develop competing products.

8.3 Feedback

If you provide us with any feedback, suggestions, or ideas regarding the Services ("Feedback"), you grant us a perpetual, irrevocable, worldwide, royalty-free license to use such Feedback for any purpose without obligation to you.

8.4 Enforcement

Violations of our intellectual property rights may result in legal action, including injunctive relief, monetary damages, and criminal prosecution where applicable. We actively monitor for unauthorized use of our intellectual property.

9. Confidentiality

You agree to maintain the confidentiality of any non-public information disclosed to you in connection with the Services, including pricing, technical specifications, security documentation, and business information. This obligation does not apply to information that: (a) is or becomes publicly available through no fault of yours; (b) was known to you prior to disclosure; (c) is independently developed by you; or (d) is required to be disclosed by law.

10. Third-Party Services & Links

The Sites and Services may contain links to third-party websites, services, or integrations that are not owned or controlled by us. We are not responsible for the content, privacy practices, terms of use, or availability of any third-party services. Your use of third-party services is at your own risk and subject to the terms and policies of those third parties.

Our Services integrate with third-party AI providers, cloud infrastructure providers, and communication platforms. While we select providers that maintain appropriate security certifications, we are not responsible for the acts or omissions of these third parties except as expressly provided in a Subscription Agreement.

11. Service Availability

11.1 No Guaranteed Availability

Unless otherwise specified in a Subscription Agreement, the Services are provided on an "as available" basis. We do not guarantee any specific level of availability, uptime, or performance. We may modify, suspend, or discontinue any aspect of the Services at any time without notice.

11.2 Scheduled Maintenance

We may perform scheduled maintenance that temporarily affects Service availability. Where practicable, we will provide advance notice of scheduled maintenance through the Services or via email.

11.3 Force Majeure

We shall not be liable for any failure or delay in performance due to circumstances beyond our reasonable control, including but not limited to: acts of God, natural disasters, war, terrorism, labor disputes, government actions, power failures, internet disruptions, or failures of third-party service providers.

12. Disclaimers

12.1 No Warranties

THE SITES AND SERVICES ARE PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED. TO THE FULLEST EXTENT PERMITTED BY LAW, WE DISCLAIM ALL WARRANTIES, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT.

12.2 Specific Disclaimers

Without limiting the foregoing, we do not warrant that:

• The Services will meet your specific requirements or expectations
• The Services will be uninterrupted, timely, secure, or error-free
• Results obtained from the Services will be accurate, reliable, or complete
• AI-generated outputs will be accurate, appropriate, or free from bias
• Any errors or defects will be corrected
• The Services are free of viruses or other harmful components

12.3 Professional Advice Disclaimer

The Services, including AI-generated content, do not constitute professional advice (legal, medical, financial, tax, or otherwise). You should consult with qualified professionals before making decisions based on information obtained through the Services.

13. Limitation of Liability

13.1 Exclusion of Damages

TO THE MAXIMUM EXTENT PERMITTED BY LAW, IN NO EVENT SHALL VELOCITEAM STRATEGIES, LEPORDO LEGACY HOLDINGS LLC, OR THEIR OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, OR AFFILIATES BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, PUNITIVE, OR EXEMPLARY DAMAGES, INCLUDING BUT NOT LIMITED TO DAMAGES FOR LOSS OF PROFITS, REVENUE, GOODWILL, DATA, OR OTHER INTANGIBLE LOSSES, REGARDLESS OF WHETHER SUCH DAMAGES WERE FORESEEABLE OR WHETHER WE WERE ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

13.2 Liability Cap

OUR TOTAL AGGREGATE LIABILITY FOR ALL CLAIMS ARISING OUT OF OR RELATING TO THESE TERMS OR THE SERVICES SHALL NOT EXCEED THE GREATER OF: (A) THE AMOUNTS PAID BY YOU TO US IN THE TWELVE (12) MONTHS PRECEDING THE CLAIM; OR (B) ONE HUNDRED DOLLARS ($100).

13.3 Basis of the Bargain

You acknowledge that the limitations of liability in this Section reflect a reasonable allocation of risk and are a fundamental basis of the bargain between you and us. The Services would not be provided without such limitations.

14. Indemnification

You agree to defend, indemnify, and hold harmless VelociTEAM Strategies, Lepordo Legacy Holdings LLC, and their officers, directors, employees, agents, and affiliates from and against any and all claims, damages, losses, liabilities, costs, and expenses (including reasonable attorneys' fees) arising out of or relating to:

• Your use of the Sites or Services
• Your User Content
• Your violation of these Terms
• Your violation of any applicable law or regulation
• Your infringement of any third-party rights
• Any claims arising from communications initiated through the Services

15. Term & Termination

15.1 Term

These Terms are effective as of your first access to the Sites or Services and continue until terminated.

15.2 Termination by You

You may terminate your use of the Sites and Services at any time by discontinuing access. If you have a Subscription Agreement, termination is governed by that agreement.

15.3 Termination by Us

We reserve the right to suspend or terminate your access to the Sites and Services at any time, with or without cause, with or without notice. Reasons for termination may include violation of these Terms, fraudulent or illegal activity, non-payment, or discontinuation of the Services.

15.4 Effect of Termination

Upon termination, your right to use the Services immediately ceases. Sections that by their nature should survive termination shall survive, including intellectual property rights, disclaimers, limitation of liability, indemnification, and dispute resolution provisions.

16. Governing Law & Dispute Resolution

16.1 Governing Law

These Terms are governed by and construed in accordance with the laws of the State of Florida, without regard to conflict of law principles.

16.2 Binding Arbitration

Any dispute, controversy, or claim arising out of or relating to these Terms or the Services shall be resolved through binding arbitration administered by the American Arbitration Association (AAA) in accordance with its Commercial Arbitration Rules. The arbitration shall be conducted in Miami-Dade County, Florida. The arbitrator's decision shall be final and binding.

16.3 Class Action Waiver

YOU AGREE TO RESOLVE DISPUTES WITH US ON AN INDIVIDUAL BASIS AND WAIVE ANY RIGHT TO PARTICIPATE IN A CLASS ACTION, CLASS-WIDE ARBITRATION, OR ANY OTHER REPRESENTATIVE PROCEEDING.

16.4 Exceptions

Notwithstanding the foregoing, either party may seek injunctive relief in any court of competent jurisdiction to protect intellectual property rights or confidential information.

17. Changes to These Terms

We reserve the right to modify these Terms at any time. Changes will be effective immediately upon posting the revised Terms on the Sites. We will indicate the date of the most recent update. For material changes, we may provide additional notice via email or through the Services. Your continued use of the Sites or Services after any changes constitutes acceptance of the modified Terms.

18. General Provisions

18.1 Entire Agreement

These Terms, together with the Privacy Policy and any applicable Subscription Agreement, constitute the entire agreement between you and us regarding the subject matter hereof and supersede all prior agreements and understandings.

18.2 Severability

If any provision of these Terms is held to be invalid or unenforceable, such provision shall be modified to the minimum extent necessary to make it valid and enforceable, and the remaining provisions shall continue in full force and effect.

18.3 Waiver

Our failure to enforce any provision of these Terms shall not constitute a waiver of that provision or any other provision.

18.4 Assignment

You may not assign or transfer these Terms or any rights or obligations hereunder without our prior written consent. We may assign these Terms without restriction.

18.5 Notices

Notices to you may be provided via email to the address associated with your account or by posting on the Sites. Notices to us must be sent to legal@velociteamstrategies.com.

18.6 Export Compliance

You agree to comply with all applicable export control laws and regulations. You may not access or use the Services if you are located in, or are a national or resident of, any country subject to U.S. trade sanctions.

19. Contact Information

For questions regarding these Terms, please contact us:

• Legal Inquiries: legal@velociteamstrategies.com
• General Inquiries: info@velociteamstrategies.com
• Website: www.velociteamstrategies.com