Privacy Policy

    Effective Date: June 1, 2025

    VelociTEAM Strategies ("we," "us," "our"), a division of Lepordo Legacy Holdings LLC, is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and disclose your personal information when you visit our website, velociteamstrategies.com (the "Site"), and when you use our services.

    Covered Services

    This Privacy Policy applies to the following platforms and services:

    • DSCVR — Identity resolution and data enrichment platform
    • UNCVR — Lead discovery and intelligence services
    • CHATR — Conversational messaging platform
    • DIALR — AI-powered voice communication services
    • VIZN — Analytics and visualization platform
    • Audentis.ai — AI conversational intelligence platform
    • In2ition AI — People intelligence and relationship mapping platform

    Use of these services is governed by this Privacy Policy until individual Master Use Agreements are provided during the contract process.

    Scope & Compliance

    This Privacy Policy is designed to comply with applicable data protection laws, including:

    • California Consumer Privacy Act (CCPA) and California Privacy Rights Act (CPRA)
    • General Data Protection Regulation (GDPR) for EU/EEA residents
    • Health Insurance Portability and Accountability Act (HIPAA) where applicable under Business Associate Agreements
    • Telephone Consumer Protection Act (TCPA) for voice and SMS communications

    Your use of the Site and our services is entirely voluntary. You may opt out of data collection and tracking at any time as described in this Policy.

    Information We Collect

    Information You Provide

    • Contact Information: Name, email address, phone number, and mailing address
    • Billing Information: Credit card details and billing address
    • Shipping Information: Shipping address for physical deliveries
    • Account Information: Username, password, and account preferences

    Information Collected Automatically

    • Usage Information: Details about your interactions with our Site and services, including IP address, browser type, pages visited, and time spent on the Site
    • Device Information: Operating system, device identifiers, and hardware attributes
    • Location Information: Approximate geographic location based on IP address

    Communication Records

    Transcripts and recordings of communications with our AI voice agents, chatbots, and customer service representatives. This includes voice recordings, chat logs, and interaction metadata.

    Information from Third-Party Sources

    We collect data from third-party sources, including identity graphs and data enrichment providers, to enhance our ability to reach you through personalized marketing and promotional efforts. This may include demographic information, contact details, professional information, and publicly available data.

    Tracking & Identification Technologies

    We use tracking and identification pixels to collect data to enhance user experience and communication. By accepting cookies on our websites, you consent to the collection and use of your data for outreach via voice, text, or other means as outlined in this Policy.

    Cookies and Tracking Pixels

    We use cookies, web beacons, tracking pixels, and similar technologies to:

    • Analyze website traffic and user behavior
    • Improve website functionality and service delivery
    • Enable targeted advertising and outreach efforts
    • Enhance user experience through personalized content
    • Support identity resolution and visitor identification
    • Measure advertising effectiveness and campaign performance

    Identity Resolution Technology

    We use identity resolution technology to connect anonymous website visitors with known identities using first-party and third-party data sources. This technology helps us understand who visits our websites and enables personalized marketing and outreach. Identity resolution may combine data from cookies, device fingerprinting, IP address matching, and third-party identity graphs to create or enhance visitor profiles.

    You may disable cookies in your browser settings; however, this may limit your ability to use certain features of the Site.

    Use of Artificial Intelligence in Communications

    VelociTEAM Strategies uses artificial intelligence (AI) technologies in various aspects of our services, including customer communications and outreach.

    AI Voice Agents

    Our DIALR and Audentis.ai platforms use AI-powered voice agents to conduct phone conversations. These AI agents can:

    • Make and receive phone calls on behalf of our clients
    • Engage in natural language conversations
    • Schedule appointments, qualify leads, and provide information
    • Transfer calls to human representatives when appropriate

    AI Chat and Messaging

    Our CHATR platform uses AI to power conversational messaging via SMS, web chat, and other messaging channels. AI may be used to generate responses, route conversations, and analyze message content.

    AI Data Processing

    We use AI for transcription, sentiment analysis, conversation analytics, and content generation. Our AI services are provided through enterprise-grade platforms from SOC 2 Type II certified providers. Customer data processed by AI services is not used to train AI models. AI processing is transient, with no persistent storage of conversation content in AI systems beyond operational service logs.

    Disclosure: When you receive a call or message from our AI systems, you may be interacting with an artificial intelligence agent rather than a human. Our AI agents identify themselves as AI when required by law or upon request.

    How We Use Your Information

    We use your personal information for the following purposes:

    • Order Processing: To process and fulfill your purchases
    • Communication: To contact you regarding your orders, our products, and services
    • AI-Powered Outreach: To conduct personalized outreach via AI voice agents, automated messaging, and conversational AI systems on behalf of ourselves or our clients
    • Service Improvement: To analyze user behavior and improve the Site and our services
    • Marketing: To provide you with personalized advertising and promotional content
    • Identity Resolution: To match, enhance, and supplement visitor data for marketing and sales purposes
    • Legal Compliance: To comply with legal obligations, including GDPR, CCPA, HIPAA, and TCPA regulations

    Marketing & Communications Consent

    VelociTEAM Strategies provides you with full control over how we communicate with you. You can explicitly manage your communication preferences—including email, phone calls, and text/SMS notifications—through our dedicated preferences page at velociteamstrategies.com/optin.

    Text/SMS communications are entirely optional. While text messaging is our fastest channel for urgent account updates and reminders, you are never required to opt in. You may choose email or phone calls as your preferred communication method, or select multiple channels based on your preferences.

    By providing consent through our website forms or preference center, you agree that we may contact you via your selected channels, including outreach by AI-driven agents for account-related communications. Opt-in consent may be obtained in writing, online, or verbally during interactions with our services.

    You may modify or withdraw your communication preferences at any time by:

    How We Share Your Information

    We may share your personal information with third-party service providers to assist in:

    • Order Fulfillment: Shipping partners to deliver your orders
    • Payment Processing: Secure payment gateways to handle transactions
    • Marketing Efforts: Third-party advertising platforms for targeted marketing
    • AI Services: Enterprise AI service providers for voice, chat, and data processing
    • Identity Resolution: Data providers who assist with identity matching and data enrichment

    Additionally, VelociTEAM Strategies may conduct outreach on behalf of engaged clients, who are responsible for maintaining compliance with relevant privacy laws. We may share information with those clients in accordance with our service agreements.

    Your Rights Under CCPA & GDPR

    If you are a California resident (CCPA/CPRA) or a European Union resident (GDPR), you have specific rights regarding your personal data, including:

    • The right to access your personal information
    • The right to request deletion of your data
    • The right to opt out of data collection and sale
    • The right to correct inaccuracies in your information
    • The right to receive details on how your data is used
    • The right to data portability (GDPR)
    • The right to non-discrimination for exercising privacy rights

    To exercise these rights, contact us at privacy@velociteamstrategies.com.

    Opt-Out Options

    Cookies and Browser Settings

    You can control cookies through your browser settings. Most browsers allow you to refuse cookies or alert you when cookies are being sent. Disabling cookies may limit functionality on certain parts of our Site.

    Universal Opt-Out from Interest-Based Advertising

    You can opt out of interest-based advertising from participating companies through the Digital Advertising Alliance's opt-out tool:

    www.aboutads.info/choices

    This opt-out applies to participating advertising networks and will limit interest-based advertising across websites that participate in the DAA program. Note that opting out does not prevent all advertising — you will still see ads, but they may be less relevant to your interests.

    Do Not Track Signals

    Our websites do not currently respond to "Do Not Track" browser signals. However, you can use the opt-out mechanisms described above to limit tracking.

    Marketing and AI Voice Calls

    You may opt out of marketing communications by following the unsubscribe instructions in any marketing email, replying STOP to SMS messages, or requesting to be placed on our do-not-call list during an AI voice call or by contacting us directly.

    Security Measures

    We employ reasonable security measures to protect your personal information from unauthorized access, disclosure, or misuse, including:

    • Encryption of data in transit (TLS 1.3) and at rest (AES-256)
    • Multi-factor authentication for administrative access
    • Role-based access controls
    • SOC 2 Type II certified infrastructure providers
    • Regular security assessments

    However, no security system is 100% secure, and we cannot guarantee absolute protection.

    Data Retention

    We retain personal information for as long as necessary to fulfill the purposes for which it was collected, comply with legal obligations, resolve disputes, and enforce our agreements. When personal information is no longer needed, we securely delete or anonymize it.

    Children's Privacy

    Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected personal information from a child without parental consent, we will take steps to delete that information.

    Changes to this Privacy Policy

    We may update this Privacy Policy from time to time by posting the revised version on our Site. Continued use of the Site or our services after updates signifies your acceptance of the revised Privacy Policy.

    Contact Us

    For questions or concerns about this Privacy Policy or our data handling practices, please contact us: